Gowild Casino Privacy Policy

This Privacy Policy explains how Gowild Casino collects, uses, stores, and protects information relating to visitors, registered players, and individuals who interact with our online services in Canada. It is intended to provide clear information about our privacy practices and the choices available to you.

By using the Gowild Casino website, creating an account, or contacting our support team, you acknowledge that your information may be handled as described below. Gowild Casino is intended for individuals aged 18 and over. We may request information needed to confirm age, identity, account ownership, and the integrity of transactions.

Information We Collect

We collect information that you provide directly, information generated through your use of our services, and information received from selected third parties. The types of information may include:

• Personal details such as your name, date of birth, residential address, telephone number, and email address.
• Account information, including login credentials, account preferences, communication choices, and records of interactions with customer support.
• Identity and verification information, which may include copies of identity documents, proof of address, and information relevant to age or account checks.
• Payment and transaction details, including deposits, withdrawals, payment method information, transaction history, and related records. Full payment card details may be handled by the relevant payment provider rather than stored directly by Gowild Casino.
• Gaming and usage information, such as games played, session activity, bonuses used, device details, approximate location, and technical events associated with your account.
• Technical data, including IP address, browser type, operating system, device identifiers, language settings, referring pages, and timestamps.
• Information you submit in messages, surveys, promotions, complaints, or other correspondence with us.

Some information is necessary to open and operate an account, process transactions, provide support, or maintain platform security. If requested information is not provided, certain services or account functions may not be available.

How We Use Information

Gowild Casino uses information for legitimate operational, contractual, security, and service-related purposes. These purposes may include:

• Creating and administering your account.
• Providing games, account features, promotions, and customer support.
• Processing deposits, withdrawals, refunds, and other account transactions.
• Confirming age, identity, account ownership, and eligibility to use our services.
• Detecting and preventing fraud, unauthorized access, collusion, abuse, manipulation, and other prohibited activity.
• Maintaining responsible account controls and responding to requests relating to limits, suspensions, or account closure.
• Monitoring the performance, reliability, and security of our website and systems.
• Sending service messages, security notices, account updates, and other essential communications.
• Sending marketing communications where permitted and where your preferences or consent require it.
• Analysing trends and improving website design, game presentation, customer service, and operational processes.
• Establishing, exercising, or defending legal rights and responding to valid requests from competent authorities.

Where appropriate, we may use aggregated or de-identified information for analysis, reporting, and service development. Such information is designed not to identify individual users directly.

Cookies and Similar Technologies

Gowild Casino may use cookies, software development tools, pixels, local storage, and similar technologies. These technologies help the website remember settings, maintain sessions, support account security, measure performance, and understand how visitors use our services.

Some technologies are essential for core functions, including login, navigation, fraud prevention, and transaction processing. Other technologies may support analytics, personalisation, or marketing. Depending on your browser, device, and location, you may be able to control certain technologies through browser settings or available consent tools. Restricting essential cookies may affect the operation of the website or prevent some account features from working correctly.

Data Sharing

We do not treat your personal information as a product for general sale. We may disclose information to carefully selected recipients when necessary to operate Gowild Casino, protect users, comply with applicable obligations, or provide requested services. These recipients may include:

• Payment processors, banking partners, and financial service providers.
• Identity verification, fraud prevention, risk management, and security providers.
• Technology, hosting, analytics, communications, customer support, and maintenance providers.
• Professional advisers, auditors, insurers, and business service providers who require relevant information for their work.
• Corporate entities involved in a restructuring, merger, acquisition, financing, or transfer of business assets, subject to appropriate safeguards.
• Courts, law enforcement bodies, public authorities, or other recipients where disclosure is required, permitted, or reasonably necessary to protect rights and safety.

Service providers are expected to handle information only for authorised purposes and to apply suitable confidentiality and security measures. We aim to disclose only the information reasonably required for the relevant purpose.

Data Security

Gowild Casino uses administrative, technical, and organisational measures intended to protect information against unauthorised access, alteration, disclosure, loss, and misuse. Measures may include access controls, account authentication, monitoring, secure communications, staff procedures, and restrictions on access to personal information.

No website, network, or electronic storage method can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and connection, and notifying us promptly if you suspect unauthorised access. We will assess suspected incidents and take steps that are appropriate to the circumstances.

Data Retention

We retain personal information for as long as it is reasonably needed for the purposes described in this policy. Retention periods may vary according to the type of information, the nature of our relationship with you, account activity, security requirements, dispute resolution needs, and applicable recordkeeping obligations.

When information is no longer required, we may delete it, anonymise it, or securely isolate it from ordinary use. Closing an account does not necessarily result in immediate deletion of all information because certain records may need to be retained for legitimate operational, security, accounting, dispute, or compliance purposes.

Your Rights

Depending on the circumstances and the laws that apply to your request, you may have rights concerning your personal information. These may include the ability to:

• Ask whether we hold personal information about you and request access to relevant records.
• Request correction of information that is inaccurate, incomplete, or out of date.
• Ask for deletion or restriction of information where there is a valid basis for doing so.
• Object to certain uses of information or withdraw consent where processing relies on consent.
• Change marketing preferences or unsubscribe from promotional communications.
• Request information about how your data is handled and, where available, receive a copy in a usable format.

These rights may be subject to exceptions, verification requirements, and other limitations. For example, we may need to retain information to protect an account, investigate suspected misuse, complete a transaction, or meet a legal or security obligation. We may request reasonable details to verify your identity before responding.

Third-Party Services

The Gowild Casino website may contain links, integrations, payment options, or other features provided by third parties. When you use an external service, that provider may collect and process information under its own privacy notice and terms. We encourage you to review those documents before submitting information or completing a transaction through an external platform.

Third-party content or links do not necessarily mean that Gowild Casino endorses the provider or accepts responsibility for its privacy practices. This policy applies to information processed by Gowild Casino and does not replace the policies of independent service providers.

International Transfers

Some providers supporting our website, payments, communications, security, or technical operations may process information in a country other than Canada. Where information is transferred internationally, we seek to use appropriate contractual, technical, and organisational safeguards consistent with the nature of the information and the services involved.

International processing may mean that information is subject to the laws of the country where it is handled. Those laws may provide protections that differ from those available in Canada. We take reasonable steps to ensure that recipients use information only for authorised purposes and maintain suitable protection.

Policy Updates

We may revise this Privacy Policy when our services, technology, business arrangements, or privacy practices change. The updated version will be made available on the Gowild Casino website and will indicate its effective date where appropriate.

Changes will apply from the date they are posted unless a different effective date is stated. We recommend reviewing this page periodically. Where a change is material and notification is appropriate, we may provide notice through the website, by email, or through another suitable communication channel.

Contact Information

If you have a privacy question, wish to exercise a privacy right, or need clarification about the handling of your information, please contact the Gowild Casino support team at [email protected]. Please include enough detail for us to understand your request, but do not send unnecessary payment credentials or sensitive identity information in an initial message.

We may ask for additional information to confirm your identity and protect your account before handling a request. We will review privacy enquiries within a reasonable period and may explain any applicable limitation where a request cannot be completed in full.

Last updated: 9 September 2026